Refund policy

Online purchases:

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in 

its original packaging. This is not including the sale tab or claim game items, anything priced at a 20% discount or more.

To start a return, you can contact us at shop.cm.collective@gmail.com. Please note that returns will need to be sent to the following address: 249 Ward Rd, Augusta ME 04330

If your return is accepted, customers are responsible for purchasing a shipping label. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at shop.cm.collective@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will receive store credit in the original amount paid. 

IN STORE PURCHASES:

We accept returns within 7 days of purchase. A receipt is required for all returns. Returns without a receipt will not be accepted.

To be eligible, items must be unworn, unused, unwashed, with original tags and packaging, and in the same condition as purchased.

Final Sale: Sale items, Claim Game items, gift cards, and items discounted 20% or more are not eligible for return.

Approved returns will receive store credit for the original purchase amount. Exchanges may be made subject to availability.

Damaged or Incorrect Items: Please notify us as soon as possible if you receive a defective, damaged, or incorrect item so we can make it right.

For questions about returns, please contact shop.cm.collective@gmail.com.